Refund policy
Return Period
You have 3 days from the date of delivery to contact us and initiate the return process after discussing the issue with our support team. To be eligible for a return, the item must be in the same condition as received — unused and in its original packaging.
Non-Returnable Items
Certain items are non-returnable, including perishable goods, custom products, and personal care items.
Return Process
To initiate a return, please contact us at returns@seeragam.com or call our customer support number. If your return is accepted, we will provide instructions on how and where to send the package. Note: Items sent back without prior return approval will not be accepted.
Refunds
Once we receive and inspect the returned item, we will notify you of the refund status. If approved, the refund will be processed to your original payment method. Please note, it may take some time for your bank or credit card company to reflect the refund.
Exchanges
The fastest way to get a replacement is to first return the original item after coordinating with our support team. Once the return is accepted, you can place a separate order for the new item.
Exceptions / Defective Products
If you receive a defective or incorrect item, please contact us immediately at support@seeragam.com with details of the product and the issue. We will evaluate the case and arrange a replacement if necessary.
Contact UsIf you have any questions regarding our Shipping or Return Policy, please reach out to us at support@seeragam.com.
